Go to Mail's preferences and in the "Accounts" section select the problematic account. When users have experimented with the prefix entry, some were able to fix the problem even though this has not been the case for others.Ĭhange the IMAP Path Prefix. In IMAP accounts, users have the option to specify their root folder for Mail accounts (also known as the "IMAP Path Prefix"), which isolates folders the mail program uses from others in the user's account on the email server. Please read this article for more information: Email set up for Apple Mail. Once you've confirmed that your account settings are correct, let's check your outgoing settings. For more information, please read this article: Email setup for Apple Mail. Next, confirm that your email settings are configured correctly. Then re-open the application by clicking on the stamp icon in your dock. You can do this by either command-Q or click on Mail and selecting Quit. Not able to send emailįirst, close Mail.app completely.
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